TomTom – White Cross in a Red Circle!
Wednesday, 16th January 2008
I recently experienced a problem with my TomTom Go 520 – when docked, it connect to my Apple Mac computer fine, however when switching the TomTom on to use it, it displayed the start-up image with a white cross in a red circle – not a good sign…
…but after trawling the TomTom web site and Google, I managed to fix it…
The TomTom connected fine to my computer so the first thing I did was to back up all the files on my TomTom to the computer manually by dragging them across – I believe the white cross in red circle problem occurred when using the backup option in the TomTom Home application, so I didn’t want to use this in case it made the situation worse.
One thing to note is you MUST make sure you have a backup of the map files on your TomTom. I think these are linked to the actual device so if you delete them you may have problems downloading and reinstalling them.
I suspected that the white cross in a red circle error had occurred because of a corrupt file caused by a glitch when syncing or backing up using the TomTom Home application, so now I had a full backup of my TomTom files, I reformatted the TomTom and then copied all the backed up files back to the device.
This worked for me!!!
I suggest you only try this as a last resort if you cannot find any other solutions, and I accept no responsibility if you try this and are unable to restore your TomTom – all I can say is, this worked for me…
Here are some links to other references I found while looking for solutions:
- eXpansys Forums: TomTom Go 720 Won”t start up
- AVForums: Tomtom 520 error
- eXpansys Forums: Tom Tom Go 910
- FixYa: TomTom GO 720 – flashing red circle with white…
- yourNAV: 720 Hangs With Cross On Screen
- Yahoo! Answers: Help i dont no what iv done to my Tom Tom?
- Google Groups: TomTom 720 T problem
- yourNAV: Tomtom Won’t Boot Up
- Global Positioning Systems: 910 faulty after 7 months – any comments on repair time??
- GpsPasSion: TOMTOM GO 700 has had a major crash!
February 27th, 2008 at 10:05 am
That’s worked for me as well. Thanks for the info.
October 10th, 2008 at 8:47 pm
This problem appears to be due to a touch of pedantry in how you disconnect. If you do not follow the drop down menu procedure
TomTom Home>Device>Disconnect device
- and then disconnect when you get the drop down window by pulling the USB cable, your TomTom will fail to disconnect and give the dreaded white cross. Using all other methods (ie drop and drag, eject button or eject from devices menu) do not appear to work.
http://www.tomtom.com/support/solution.php?GID=1&PID=2030&SID=0&CID=216&Language=1&FID=1898
Not clear unless you are paranoid.
If you have followed other techniques you will have added duplicate files that you will then have to selectively delete!