Recently I upgraded my Adobe Suite to CS4 and upon launching one of the application this dialog box appears…
I have been using Adobe products for many years. From my early days in design I was using Photoshop and Illustrator, and also using Macromedia’s web design products like Flash, Dreamweaver and Fireworks which were then acquired by Adobe in 2005.
In recent years I have found the the quality of the Adobe products, particularly their web development applications, Flash, Dreamweaver and Fireworks, has been slowly getting worse.
So, back to the dialog box…
Does this mean that Adobe have now finally recognised that the stability and quality of their products needs to be addressed?
Is spying on our attempts to use their software (with permission, obviously) an indication how desperate they are to act on their users’ feedback to improve the robustness of their faltering web suite? If this is what it takes to gather enough useful data for them to be able to get things back on track then count me in.
Of course it could be that they only want to study user behaviour so they can improve the UI of their products but I seriously hope that one of Adobe’s main objects is to use the data to gather more accurate details about crashes and errors so they can focus on making their applications rock solid and stable.
In the meantime, I know there are now many other high quality affordable or open source web development applications available that I could turn to, but I don’t want to. I like using Dreamweaver. I like using Flash. I like using Fireworks.
I really hope that any data Adobe manages to collect through this program helps them resolve the issues with their products. If they are able to figure out why Fireworks crashes on me incessantly throughout the day I will be much happier (and much more productive).
- Adobe Product Improvement Program
- An open letter to software developers RE Adobe Fireworks